Client Advisor – German

  • Customer Service - General
  • Bulgaria, Sofia
  • Language: German

CareersinBulgaria.eu

Company profile

Founded in 2004, our client has become one of the largest independent customer services provider in Bulgaria. They currently have an operational capacity of 1000 seats split over two locations: Sofia, Bulgaria and Skopje, Macedonia. Their experience allows them to provide leading local and global clients with a broad range of tailored BPO, ITO and HRO services. Their mission is to bring value to each client and business process through our strong and professional teams, an agile business model and state of the art technology. Seeing people as their main asset has lead to a supportive working environment providing a variety of career growth opportunities.

The job

Your responsibilities will include:

• Assist clients with locating online tax documents and step by step guides to filing taxes
• Briefly explain gain/loss information for ESPP ( Employee Stock Purchase program) and Restricted Stock share transactions
• Provide basic explanation of details found on specific company forms
• Provide cost basis information and assist in identifying cost basis treatment of corporate actions such as spin offs and stock splits
• Explain basic features of content including grant, award and share details
• Assist in generating new passwords, unlocking accounts and resetting security
• Initiate research inquiries for missing online items
• Understand ClientServ registration process and process for linking accounts for a single sign on view
• Explain purchase plan enrollment parameters and assist with online enrollment
• Submit inquiries to update dividend status to either reinvestment or check
• Provide basic balance information, past trade details and reprints of statements

We ask

• Fluency in German;
• Good English language skills;
• Analytical and problem-solving skills;
• Good computer literacy – MS Office (Word, Excel, Outlook);
• Time management skills and working with tough deadlines;
• Professional experience: Successful Competition of Staff Agent Probation Period/or a relevant experience in a similar environment is an advantage;
• Basic Knowledge of the Business Processes is an advantage as is some financial knowledge and related experience.

Work permission:

Yes, I am a national of a EU/EEA country, I have general work permission for the country of the vacancy I applied for

We offer

Professional work environment, good base salary and interesting additional benefits.

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