Client Support Representative with French

CareersinRomania.eu

Status

New

Company profile

Our client is one of the world’s largest designers of in-store consumer experiences, including audio, visual, interactive, scent, voice and advertising solutions. Their solutions reach over 150 million consumers each day through more than half a million subscriber locations in over 40 countries throughout North America, Europe, Asia and Australia.

They surve more than 850 international brands in diverse market sectors, such as: retail, from fashion to financial services; hospitality, from hotels to health spas; and food retail, including restaurants, bars, quick-serve and fast casual dining.

The job

• Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
• Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
• Provide the clients with information regarding the status of their incidents
• Report technical problems following specific procedures

We ask

• French – proficient level
• English – working language level
• Very good computer skills, excellent knowledge of MS Office applications
• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
• Excellent team player as well as independent worker, cross-cultural communication skills are a plus

Our client will only consider applicants with the nationality of one of the EU/EEA countries, and NOT in need of work permit to be arranged.

Work permission:

Yes, I am a national of a EU/EEA country, I have general work permission for the country of the vacancy I applied for

We offer

  • Professional, multicultural, open and friendly working environment
  • Opportunity to learn new things and develop communication and technical skills (training provided)
  • Health insurance package

Shortlisted candidates (applications that show evidence for language skills required and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days. If your CV covers the requirements and you do not receive an e-mail from us, you to check your application status, please message us on our facebook page: CareersInEurope.

Tagged as: , ,

Related Jobs
  • CareersinBulgaria.eu
    Customer Service - General
    Varna,Bulgaria

    Status Multiple jobs available Company profile Global customer service operator with offices in several Bulgarian cities as in other countries is looking for people for the German team in Varna. The job The person will join our support te
  • CareersinBulgaria.eu
    Customer Service - General
    Sofia,Bulgaria

    Status Respond now! Company profile Our client is the support center of a British leading bookmaker and one of the most recognized and trusted brands in the gaming industry. They offer gaming and betting services across multiple channe
  • CareersinPortugal.eu
    Customer Service - General
    Lisbon,Portugal

    Status Respond now! Company profile Our client is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. They are the largest interaction expert team in the market: m