Customer Advisor Search Engine – German

  • Customer Service - General
  • Cracow, Poland
  • Language: German

JobsinPoland.com

Status

Top level job

Company profile

Our client is a global management consulting, technology services and outsourcing company with over 400 000 people in more than 120 countries around the world. The company is known for its broad global resources and deep technical know-how, applied in collaboration with top world brands to impliment ideas and deliver results. 

For one of the most recognizable online Search Engine our client is currently looking for German speakers to join their team as Customer Advisors. This is an excellent opportunity for starting your career with one of the world´s leading global companies while working in the vibrant metropole Cracow, one of the oldest cities of Poland.

The job

  • Provide high quality customer service to customers
  • Provide support and troubleshoot small and medium business customers’ product related queries across multiple channels: phone email and chat 
  • Optimize customer’s online presence, digital marketing and create superior customer experiences 
  • Introduce features and new products for existing business customers 
  • Manage the daily workload of responsibilities efficiently and be able to adapt to the work plan 
  • Creatively come up with innovative solutions for customers and for internal use

We ask

  • Fluent knowledge of German language and good knowledge of English language
  • Excellent communication skills: verbal, written, listening skills 
  • Flexible and quick learner 
  • Comfortable with a rapidly-changing environment 
  • Strong problem-solving skills 
  • Ability to research, perform account investigations, upsell, optimize, document, update and follow up on these issues and responses as they come up 
  • Commercial mindset, interested in digital marketing 
  • Self-driven with attention to detail and follow-through
  • Ability to multi-task and work under pressure 
  • Previous customer services experience, ideally within online related services would be an asset

Work permission:

Yes, I am a national of a EU/EEA country, I have general work permission for the country of the vacancy I applied for

We offer

 

  • Develop yourself in a dynamic international environment and gain valuable international work experience
  • Work for one of the most recognizable IT company
  • Experience with a range of Clients and technology solutions which provides professional relevance 
  • Collaborating and learning from diverse and talented colleagues helps you “raise your game” 
  • Trainings and development tailored to help you achieve your potential 
  • Social benefit packages including: private medical care, MyBenefit, life insurance 
  • Unique office environment with catering for employees, drinks and game rooms
  • Opportunity to engage in Corporate Social Responsibility initiatives

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