Customer Care Representative – German

  • Customer Service - General
  • Bulgaria, Sofia
  • Language: German

CareersinBulgaria.eu

Status

Multiple jobs available

Company profile


Our client is one of the world leaders in outsources customer service experience. For over 30 years of existance, the company grew to 70 000 passionate associates in more than 22 countries. They collaborate with some of well-known global brands in the field of technology, financial services, retailers and more.

Join their 500 employees, supporting customers in different parts of Europe from Sofia, Bulgaria!

 

The job

We are looking to grow the German team of expert Customer Service Representatives. You will take care for the customers of an American company operating the leading worldwide online payments system.

With full training provided, you will handle cases of customers and the client concerning non-technical, formal and administrative issues and complaints regarding on-line financial transactions.

  • Give information about the product to existing customers and prospects via telephone and handle the inquiries on basics in a case closing manner
  • Communicate via telephone with existing customers in order to solve their issues
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Proactively propose improvements and feedback in processes 
  • Maintain information in the system
  • Forward the more difficult inquiries to higher level if necessary

We ask

  • Fluent in spoken and written German
  • With good command of English
  • Excellent communicator
  • You enjoy working with customers
  • Excellent computer literacy (MS Office)
  • Previous customer service experience is a plus, but it is not mandatory

Work permission:

Yes, I am a national of a EU/EEA country, I have general work permission for the country of the vacancy I applied for

We offer

  • Competitive remuneration scheme including monthly performance bonus
  • Social package including: additional healthcare insurance; gift vouchers; free ice-cream and fruits; social team activities
  • Variety of discounts in leading brands
  • To join a young and dynamic team in multinational environment
  • Opportunities for long-term professional career
  • Internal trainings and development accordingly global standards
  • Friendly and accessible office location
  • Opportunity for flexible working hours
  • Charity activities, team buildings and sport events

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