Customer Experience Specialist – Italian

  • Customer Service - General
  • Bulgaria, Sofia
  • Language: Italian

CareersinBulgaria.eu

Company profile

Our client is a global leader delivering flexible and innovative digital marketing solutions to SMB’s in more than 16 markets around the world. Their enterprising nature leads to discovering fresh new ways to create a lasting brand for their clients that delivers proven results in both conversions and audience engagement.

Together with our client we are driven by a collaborative culture where we challenge each other to find new ways to be better, faster and smarter at what we do. We attach great importance to excellent training and support. As our colleague you occupy a crucial position within our company! Your performance is the key to our success. Training you means we are investing in your personal development and finding opportunities for you to progress within our company.

It is our people who make the difference!

The job

As a Customer Experience Specialist your primary responsibility is the day-to-day communications through telephone with Italian B2B clients offering solutions to questions and requests with a great customer mindset. You manage your B2B customer contacts actively and pro-actively, handle inbound & outbound calls and e-mails.

We ask

• Italian to mother tongue standard (oral and written)
• Good knowledge of English
• Highly motivated and result orientated
• Excellent organizational and communication skills
• Strong work ethic and the ability to work in a pioneering, dynamic and fast-growth environment
• Interest in digital marketing, SEO optimisation and website creation
• Flexible and deadline driven
• Ability to take ownership of your work

Work permission:

Yes, I am a national of a EU/EEA country

We offer

> Very competitive salary
> Secundary benefits
> 20 days paid leave / year
> Medical insurance

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