Customer Service Advisers – Vietnamese


Respond now!

Company profile

Our client is one of the world leaders in outsourced customer service experience. For over 30 years of existance, the company grew to 70 000 passionate associates in more than 22 countries. They collaborate with some of well-known global brands in the field of technology, financial services, retailers and more.

In Sofia, Bulgaria, there are over 500 employees, supporting customers from different parts of Europe.


The job

We are looking to grow the VIETNAMESE team of expert Customer Service Advisers. With full training provided, you will support customers who are having challenges and are contacting us via phone, email or chat. Delivering a world class customer experience is key, and as part of this you will offer eligible customers the best service.

  • Communicate via telephone, mail and/or chat with existing customers in order to solve their inquiries
  • Give information about the product or service to existing customers and prospects
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Proactively propose improvements and feedback in processes 
  • Maintain information in the system
  • Forward the more difficult inquiries to higher level if necessary

We ask

  • Fluent in spoken and written Vietnamese
  • With very good command of English
  • Excellent communicator
  • You enjoy working with customers
  • Good computer literacy (MS Office)
  • Previous customer service experience is a plus, buti t is not mandatory

Please only apply if you have an EU/EEA nationality or work permit!

Work permission:

Yes, I am a national of a EU/EEA country, I have general work permission for the country of the vacancy I applied for

We offer

  • Competitive remuneration scheme including monthly performance bonus
  • Social package including: additional healthcare insurance; gift vouchers; free ice-cream and fruits; social team activities
  • Variety of discounts in leading brands
  • To join a young and dynamic team in multinational environment
  • Opportunities for long-term professional career
  • Internal trainings and development accordingly global standards
  • Friendly and accessible office location
  • Opportunity for flexible working hours
  • Charity activities, team buildings and sport events

Shortlisted candidates (applications that show evidence for language skills required and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days. If your CV covers the requirements and you do not receive an e-mail from us, you can reach us via online chat at

Tagged as: ,

Related Jobs
    Customer Service - Sales

    Status Top level job Company profile Wil jij werken in Sofia en zoek je een veelzijdige functie waar je energie van krijgt? Houdt jij ervan om klanten optimaal te adviseren,informeren en ben jij niet vies van Sales, maar kan jij de hierbij
    IT & Telecom Jobs

    Status Respond now! Company profile Our client is a fast-growing, online broker active in 18 countries. They are the market leader in the Netherlands and a top tier player in Europe, executing over 40 billion euro in transactions across 65 excha
    Customer Service - General

    Status Closed Company profile Our client is a leader in games development and operates internationally, the location in Sofia is expanding and there are at the moment many grate and fresh opportunities for the new office in Bulgaria. At this com