Customer Support – German

  • Customer Service - General
  • Bulgaria, Sofia
  • Language: German

Company profile

Are you a customer oriented and focused to build a great relation with customers and are you a German speaker ?
Would you like to feel at home in a big international city and work for a global company that will offer you benefits that will help you to get to a high quality and enables you to achieve your future needs and goals ? Please read here below the job description and all tasks.

The job

In this role you are responsible to handle customer feedback that you will receive by mail and your main task is to solve all requests in an effective way and in time. You also verify the request details with the customer and be sure that the complaints are solved. Sometimes you need to coordinate this with colleagues and/or other departments. Your department controls the proceedings untill the resolution. Together with your colleagues you are the owners of the complaint and will be contact person for the customers. To fulfill your job in a great way you need also to be in touch with other local organisations and channels of one of the biggest hardware solutions provider of the world. Another important task is to provide also administrative support at the department and take care of the reporting and will make data quality data checks.

We ask

Are you a great problem solver with the right intention to recognise possible problems and be ready to have a solutions ? Do you have empathy to understand customer experiences and do you have passion to let them feel better ?
Good in English and Fluency in German
At least one year experiences in customer support
You are able to work under pressure
Willingness to learn and work proactively
Great organisation and planning skills
User of MS Office products
Experience in MS Office Products

Our client will only consider applicants with the nationality of one of the EU/EEA countries, and NOT in need of work permit to be arranged. If you need a work permit since you do not have a EU/EEA nationality, it is unfortunately not useful to apply. Thanks for understanding

Work permission:

Yes, I am a national of a EU/EEA country

We offer

a good basic salary based on experiences and your level of the German language
the possibility to work in an challenging and pleasant environment
different training programs
a great remuneration package (Multisport card, a relocation package including 7 night hotel accommodation and a flight ticket to Sofia (reimbursement), lunch and a health insurance. And last but not least: the opportunity to learn business and learn new skills

Do you also believe that people like YOU can make a difference in supporting of customers and do you want to be a part of a team that is working successfully together ?
Take your place and apply to ensure yourself of a new career that you desire.

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