Disputes Analyst – German

CareersinCzechRepublic.eu

Status

Top level job

Company profile

Our client is a global management consulting, technology services and outsourcing company with over 400 000 people in more than 120 countries around the world. The company is known for its broad global resources and deep technical know-how, applied in collaboration with top world brands to impliment ideas and deliver results. 

We are looking for a German speaker to join their Service Department, a dedicated team of specialists who work on outsourcing projects for clients from different countries. These are long-term partnerships with clients for whom our client manages specialized business operations, such as finance and accounting, IT, applications development and maintenance, and HR. This is an excellent opportunity for starting your career with one of the world´s leading global companies while working in the vibrant capital of Czech Republic located in the heart of Europe.

The job

  • You receive and process customer complains on bills, loans or other payments;
  • You act as the liaison between billing team and customers by identifying the cause and validity of complaints and analyze overdue receivables;
  • Ensuring that correct resolutions are found and involve appropriate areas in resolving problems when needed; 
  • Actively participating in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base;
  • Demonstrating understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings;
  • Developing and improving your product knowledge, business and professional skills.

We ask

  • Fluent in German and English 
  • Strong communication skills (both spoken and written) 
  • Strong organizational, multi-tasking, and time-management skills
  • Good team player
  • Ability to solve urgent matters and work under pressure 
  • Flexibility, especially in the period of month/quarter/year-end closing 
  • Ability to work analytically within a problem-solving environment
  • Enthusiastic, positive attitude with a strong willingness to learn
  • Microsoft Office skills
  • Previous accounting experience or studies is an advantage

Work permission:

Yes, I am a national of a EU/EEA country

We offer

 

  • Position in one of the world´s leading global companies
  • Develop yourself in a dynamic international environment and gain valuable international work experience
  • Professional growth based on performance
  • Training program
  • Competitive local salary and wide range of benefits (meal and wellness coupons, 5 weeks of holiday, health insurance and bonus schemes)
  • Relocation bonus

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