IT Support Consultant – German

  • Customer Service - Technical
  • Bulgaria, Sofia
  • Language: German

CareersinBulgaria.eu

Company profile

Founded in 2004, this employer has become one of the largest independent contact centers in Bulgaria. They currently have an operational capacity of 1000 seats split over two locations: Sofia, Bulgaria and Skopje, Macedonia. Their experience allows them to provide leading local and global clients with a broad range of tailored BPO, ITO and HRO services. Their mission is to bring value to each client and business process through strong and professional teams, an agile business model and state of the art technology. Seeing people as their main asset has lead to a supportive working environment providing a variety of career growth opportunities.

The job

Responsibilities:

• To respond to customers via phone/mail/web;
• To document cases, provide information & troubleshoot to solve customer problem according company KPIs for the business;
• To manage customer expectations by taking into consideration the entitlement and identifies customer problems;
• To keep customers informed, sets and follows commitments, keeps precise case documentation and case ownership;
• To manage multiple tasks or cases simultaneously with minimal supervision;
• To keep documentation as per requirements;
• To meet the deadlines and keeping the service level agreements;
• To be compliant with all internal rules, policies and procedures, and ensure performance as per all work instructions.

We ask

• Fluent in German;
• Good English language skills;
• Degree in technically orientated subject;
• Experience on a similar position will be an advantage;
• Analytical and problem-solving skills;
• Ability to properly maintain technical documentation;
• Ability to work with business processes;
• Ability to work under pressure;
• IT knowledge is an advantage.

Work permission:

Yes, I am a national of a EU/EEA country, I have general work permission for the country of the vacancy I applied for

We offer

> Very competitive salary
> Secundary benefits
> 20 days paid leave / year
> Medical insurance

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