Sales Support – German

  • Customer Service - General
  • Sofia, Bulgaria
  • Language: German

CareersinBulgaria.eu

Status

Multiple jobs available

Company profile

Renowned customer service company with many projects and international teams is looking for new colleagues with German. Office in the south of Sofia, easy accessible by public transportation.

The job

The open position we currently have open with German is an outbound position (soft sales). The project is for Europe’s largest direct seller of frozen food and ice cream delivering at home. You will get in touch with:

1. Customers who didn’t order the past (more than 6) months to check what was the reason and convince them to take a new order (soft sales);

2. Customers who have ordered but the order hasn’t been not delivered (e.g. they were not at home or the driver couldn’t come to the address on time) – the next day we get in touch with them to schedule a new appointment;

Customer Service activities:

  • Answer phone and mail contacts
  • Handle incoming customer requests for clothing and collectables project (2 projects)
  • Typical duties: address changes, product changes, subscription information, shipping information, payment information

We ask

  • Pleasant and professional communication and customer mannors
  • German speaking and writing B1-B2
  • English B1-B2

Work permission:

Yes, I am a national of a EU/EEA country

We offer

  • Competitive salary
  • Relocation package
  • Local assistance

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