Our client located in the capital city of Bulgaria, is a Customer Service Centre Provider who is currently looking for professional who want to join a project as a Technical Consultant. The core business of this company is to give support to end users of a product or a service.
At the technical department of our client there is a job available for consultants with technical skills. You can also apply for this position if you have a huge willingness to learn the technical knowledge. After a trainee program of one month you are ready to lead this project together with the customer service and the colleagues of the technical department.
Your job is to help and advise users of an anti-virus software in a B2C and B2B market. Together with the customer service support team and the technical department you solve every issue and help the customers to a solution. The queries regarding the use of the software comes at your department by phone, email or through online chat.
Our client works with standardize queries to achieve a high customer service level. This means that every incoming query has to be solved timely. Help customers timely and on a professional manner is important. As a consultant you have the ability to give all need advice to customers about products and services. Your job is to prioritize all tasks and involve other teams during an escalation in the process. You can be sure that this company works with a high standard of services, for every issue of a possible escalation, there is a potentiality solution so that every possible obstacles can be solved.
To fulfil this job you need to speak the German and English language at least on B2 level.
Your communication skills are high and you have the right social and soft skills to join this
team and work together with different type of customers (B2B/B2C.) Nobody has to explain
you that you need to have a great istening skill for to understand the questions. You know that understanding the problem
of a customer will help you to solve every problem in a short time and good manner. Multi tasking belongs to
your normal way of working and you are able to multi task with your colleagues during
a working day to solve a problem or make quick decisions together.
Our client will only consider applicants with the nationality of one of the EU/EEA countries, and NOT in need of work permit to be arranged. If you need a work permit since you do not have a EU/EEA nationality, it is unfortunately not useful to apply. Thanks for understanding
Yes, I am a national of a EU/EEA country
A competitive salary in an great office with a structured working environment, located near to the city-centre of Sofia.
The social benefits package includes; health& life insurance, food voucher, transportation allowance and compliment card.
Customer Service Training, career opportunities, team building activities, recognition and rewards programs
To apply for this job please visit the following URL: https://www.careersineurope.eu/index.php/page/applicants/command/applyforjob/vid/716780/bb/1/SiteId/3 →