Technical Support Consultant – French – late shifts

  • Customer Service - Technical
  • Bulgaria, Sofia
  • Language: French

CareersinBulgaria.eu

Company profile

Highly professional and renowned international customer service corporation with branches across the globe. The Bulgarian office in Sofia is situated in a very modern mall / office area close to the city center and equiped with the state of the art modern and advanced facilities to create an optimal work environment and great atmosphere.

The job

For one of its projects our client is currently searching for a Consultant Technical Support with French Language. This team will do late shifts and/or night shifts, between 3pm and 12am or between 6pm and 3am.

Principal duties and responsibilities:
• Handle incoming customer feedback and requests via telephone, email, and/or chat;
• Provide technical support for software products, services and other subscription services and third party products;
• Meet predetermined targets and represent the company in a professional manner;
• Update customer information and transaction information as needed into the database;
• Meet and exceed requirements for deliverable output.

We ask

Minimum Requirements:

• Excellent command (verbal & written) of French language (not necessarily native, yet fluent) along with English:
• Excellent computer knowledge in the following areas:
  – Uninstall/reinstall programs correctly
  – Knowledge of Task Manager/Command prompt/Navigation to files/folders
• Complete working knowledge of Windows Operating Systems;
• Very good customer orientation;
• Very good problem solving skills;
• High School or University Diploma;
• Some experience in a service or support center and related understanding of technical troubleshooting, including: Operating systems, Personal firewalls, Anti-Virus software, Client-based applications will be considered as big advantage;

Work permission:

Yes, I am a national of a EU/EEA country

We offer

We offer a highly competitive salary with: 
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Gift vouchers, Transportation allowance
• Attractive retention bonus scheme
• Rewards and recognition programs
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support
• Structured working environment
• Great office location
• VIP card for discounts in the shops and food places in the Mall Area where the office is located
• Team Building activities

et cetera….

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