Technical Support Consultant – German

  • Customer Service - Technical
  • Bulgaria, Sofia
  • Language: German


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Company profile

Highly professional and renowned business process outsourcing company with sites across the globe. The Bulgarian site in Sofia is situated in a very modern mall / office area close to the city center and equipped with the most modern and advanced facilities to create an optimal work environment and great atmosphere.

The job

Our client is looking for a Technical Support Consultant to join the supporting team of an international financial company which offers products and solutions in insurance and asset management.

  • Perform account administrative functions to set up system and in-house application accounts and apply appropriate security access
  • Take ownership of the assigned incidents – investigate, troubleshoot and update the incidents
  • Maintains the highest degree of customer service
  • Ensure compliance with corporate policies and standards
  • Work close with the IT management to complete periodic reviews of user access and segregation of duties for the IT organization

We ask

  • Excellent command (verbal & written) of German language (not necessarily native, yet fluent) along with English
  • Experience working within an IT environment with any ticketing tools is a strong advantage
  • Good knowledge of Microsoft Active Directory
  • Analytical, systematic approach to problem recognition and resolution
  • Good level of experience with computer based systems
  • Ability to work independently and as part of a team

Our client will only consider applicants with the nationality of one of the EU/EEA countries, and NOT in need of work permit to be arranged.

Work permission:

Yes, I am a national of a EU/EEA country

We offer

• We offer a highly competitive salary
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Gift vouchers, Transportation allowance
• Attractive retention bonus scheme
• Rewards and recognition programs
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support
• Structured working environment
• Great office location
• VIP card for discounts in the shops and food places in the Mall Area where the office is located
• Team Building activities

Shortlisted candidates (applications that show evidence for language skills required and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days. If your CV covers the requirements and you do not receive an e-mail from us, you can reach us via online chat at!

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