Customer Service Consultant – Service Manager with Chinese and English


Top level job

Company profile

Currently we are searching a Service Manager for a new team with our client. If you like the challenges of implementing a brand new project, then this opportunity can be something for you!

The job

  • Management of implementation of a new service 
  • Representing client’s priorities and needs
  • Responsibility for all communication between the outsourcing company and their ordering client, building long term relationship with ordering client 
  • Setting operational priorities 
  • Being in charge of service scope, content and business processes related to it 
  • Proactive development of the new service 
  • Ensuring that business processes are regularly revised in order to keep high efficiency 
  • Proposing improvements and insights to ordering clients 
  • Team management

We ask

  • Proficiency in Chinese and English 
  • Proven experience in project management (e.g. experience with implementation of projects)
  • Previous experience in Airline business or Customer service is an advantage
  • Customer oriented attitude and positive approach
  • Ability to set priorities
  • Negotiation skills

Our client will only consider applicants with the nationality of one of the EU/EEA countries, and NOT in need of work permit to be arranged.

Work permission:

Yes, I am a national of a EU/EEA country

We offer

  • Above average salary 
  • Discounted air tickets 
  • Free language courses directly in the company 
  • Free use of the fitness center and swimming pool 
  • Meal tickets 
  • Qualified paid training 
  • Working in a friendly and very international team 
  • A modern and inviting working environment in the middle of the metropolis of Prague 
  • Limited Home Office option is available

Shortlisted candidates (applications that show evidence for native language skills, cover other requirements and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days. You may message us on our facebook page: Careers in Europe to check your application status.

Tagged as: , ,

Related Jobs
    Customer Service - General

    Status Multiple jobs available Company profile Our client profile: Do you want to work in Bulgaria's international capital and feel at home with an employer with West European roots? In 2005, we were the first Contact Center in Sofia to open our
    Customer Service - General

    Status Multiple jobs available Company profile As a customer service oursourcing company, our client rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data an
    Customer Service - General

    Status Respond now! Company profile Our client is one of the world leaders in outsources customer service experience. For over 30 years of existance, the company grew to 70 000 passionate associates in more than 22 countries. They collaborate wi