Customer Service Consultant – Service Manager with Chinese and English


Top level job

Company profile

Currently we are searching a Service Manager for a new team with our client. If you like the challenges of implementing a brand new project, then this opportunity can be something for you!

The job

  • Management of implementation of a new service 
  • Representing client’s priorities and needs
  • Responsibility for all communication between the outsourcing company and their ordering client, building long term relationship with ordering client 
  • Setting operational priorities 
  • Being in charge of service scope, content and business processes related to it 
  • Proactive development of the new service 
  • Ensuring that business processes are regularly revised in order to keep high efficiency 
  • Proposing improvements and insights to ordering clients 
  • Team management

We ask

  • Proficiency in Chinese and English 
  • Proven experience in project management (e.g. experience with implementation of projects)
  • Previous experience in Airline business or Customer service is an advantage
  • Customer oriented attitude and positive approach
  • Ability to set priorities
  • Negotiation skills

Our client will only consider applicants with the nationality of one of the EU/EEA countries, and NOT in need of work permit to be arranged.

Work permission:

Yes, I am a national of a EU/EEA country

We offer

  • Above average salary 
  • Discounted air tickets 
  • Free language courses directly in the company 
  • Free use of the fitness center and swimming pool 
  • Meal tickets 
  • Qualified paid training 
  • Working in a friendly and very international team 
  • A modern and inviting working environment in the middle of the metropolis of Prague 
  • Limited Home Office option is available

Shortlisted candidates (applications that show evidence for native language skills, cover other requirements and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days. You may message us on our facebook page: Careers in Europe to check your application status.

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